Privacy Policy

1. Introduction

Anchor Development Group (“Anchor,” “we,” “us,” or “our“) respects your privacy. This Privacy Policy explains what information we collect when you visit azanchordevelopment.com (the “Site”) or request services from us, how we use that information, who we share it with, and the choices you have.

By using the Site you acknowledge this Privacy Policy. Submitting a form, calling, texting, or otherwise providing personal information to us constitutes your affirmative consent to the specific collection and use described in this Privacy Policy. This policy supersedes all prior versions; archived versions are available on request.

2. Information We Collect

a. Information You Provide Directly

When you contact us, request a quote, or sign up for service updates, we collect:

• Name
• Email address
• Phone number (mobile and/or landline)
• Property address or service location
• Project details, photos, or descriptions you share with us
• Any other information you choose to provide in a message, form, or call

b. Information Collected Automatically

When you visit the Site, we and our analytics providers automatically collect:

• IP address and approximate geographic location
• Browser type, device type, operating system, and screen size
• Pages visited, time spent on pages, referring URL, and click activity
• Date and time of access
• Cookie identifiers (see Section 5)

We use Google Analytics 4 to help us understand site usage. We have configured Google Analytics to use IP truncation where supported and have disabled Google Signals and advertising features. Google Analytics may set cookies and collect information governed by Google’s privacy policy.

c. Information from Third Parties

We may receive information from referral partners, property managers, lead-generation services, or public records (for example, when a property manager requests service on a property you own or rent).

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, quote requests, and service calls
• Schedule, perform, document, and follow up on construction, HVAC, and electrical work
• Send appointment confirmations, technician dispatch updates, invoices, and receipts
• Send marketing emails and text messages about our services, promotions, and seasonal reminders (only with your consent — see Section 4)
• Improve the Site and our services
• Maintain records required by Arizona Registrar of Contractors (ROC) rules, tax law, warranty obligations, and insurance
• Detect and prevent fraud, enforce our Terms of Service, and comply with legal obligations

4. Marketing Communications and SMS / Email Consent

Email Marketing

By providing your email and opting in, you consent to receive marketing emails from Anchor Development Group. Every marketing email includes an “unsubscribe” link. You can opt out at any time by clicking unsubscribe or emailing info@azanchordevelopment.com. Transactional messages (appointment confirmations, invoices, service updates) will continue even after you unsubscribe from marketing.

SMS / Text Message Consent (TCPA)

By providing your mobile number on our form, checking the SMS opt-in box, or replying “YES” to a confirmation message, you expressly consent to receive recurring text messages from Anchor Development Group, including service updates, dispatch notifications, appointment reminders, and marketing messages, sent via automated technology.

• Consent is not a condition of purchase.
• Message and data rates may apply.
• Message frequency varies.
• Reply STOP to unsubscribe at any time.
• Reply HELP for help, or contact us at (480) 939-8036.
• Carriers are not liable for delayed or undelivered messages.

The full SMS terms above are presented in a clear and conspicuous disclosure immediately adjacent to the opt-in checkbox on every Site form that collects a mobile number, consistent with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and the FCC’s 2023 Closing the Lead Generator Loophole order.

SMS data sharing carve-out. We do not share, sell, or transfer mobile numbers or SMS opt-in data to third parties, affiliates, or marketing partners for their own marketing purposes. Our SMS service providers process this information solely on our behalf under contractual confidentiality and use-restriction obligations. SMS opt-in information is excluded from any data sharing described in Section 6.

We retain SMS consent records (including timestamp, IP address, and the consent language displayed) for at least four (4) years after the last message sent, consistent with the federal statute of limitations for TCPA claims.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, tags, local storage) to operate the Site, remember preferences, and measure traffic. Categories include:

• Strictly necessary cookies — required for the Site to function
• Analytics cookies — Google Analytics 4 (configured to truncate IP and exclude Google Signals)
• Functional cookies — remember form inputs and preferences

You can control cookies through your browser settings and through the consent banner displayed on first visit to the Site. Disabling cookies may limit some Site features.

We honor browser-based opt-out signals where required by law, including the Global Privacy Control (GPC) signal. When we receive a valid GPC signal from your browser, we treat it as a request to opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising under applicable state privacy laws.

6. How We Share Your Information

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising as defined under the California Consumer Privacy Act and similar state laws.

We share information only as needed to run our business:

• Service providers acting on our behalf — website host, CRM, scheduling and dispatch software, email and SMS platforms, analytics providers, payment processors, and accounting software (e.g., QuickBooks). Service providers are contractually restricted to processing information for our specified purposes.
• Subcontractors and trade partners — only when needed to perform work on your property (e.g., a licensed sub assigned to your job).
• Property owners or managers — if work is requested on a property you do not own, we may share job status and documentation with the owner or their manager.
• Legal and regulatory — to comply with Arizona ROC requirements, subpoenas, court orders, tax law, or to protect our rights, your safety, or the public.
• Business transfers — if Anchor is sold, merged, or restructured, your information may transfer with the business under the same protections described here. We will provide notice of any change in ownership through a prominent posting on the Site at least 30 days before the transfer becomes effective.

7. Data Retention

We retain personal information only as long as needed to provide services, maintain warranty records, comply with Arizona ROC recordkeeping and tax obligations, enforce our agreements, and resolve disputes. Specific retention periods:

After the applicable retention period, we delete or de-identify the information.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS/TLS), access controls, and limited employee access. No system is perfectly secure, so we cannot guarantee absolute security.

Breach notification. In the event of a security incident involving unauthorized acquisition of unencrypted personal information, we will notify affected Arizona residents consistent with the Arizona data breach notification statute, A.R.S. § 18-552, and any other applicable state or federal breach-notification law. Notification will be made in the most expedient manner possible and without unreasonable delay, generally within 45 days of discovery as required by A.R.S. § 18-552, subject to law enforcement holds.

9. Your Choices and Rights

You may:

• Access or correct the information you’ve given us by emailing info@azanchordevelopment.com.
• Opt out of marketing emails via the unsubscribe link in any marketing email.
• Opt out of SMS by replying STOP to any text.
• Request deletion of your information, subject to recordkeeping obligations (warranties, tax, ROC).
• Set browser controls to block or delete cookies, and use Global Privacy Control where supported.

Arizona does not currently have a comprehensive consumer privacy statute granting additional statutory rights beyond those listed above.

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know what categories of personal information we have collected about you in the prior 12 months, the sources, business purposes, and recipients.
• Right to delete personal information we have collected from you, subject to legal recordkeeping exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not engage in either activity, but we honor opt-out requests by default for any California visitor.
• Right to limit use of sensitive personal information.
• Right to non-discrimination for exercising these rights.

We collect the following categories of personal information about California residents: identifiers (name, email, phone, address), commercial information (services requested, project details), internet activity (browsing on our Site), and inferences drawn for service eligibility. We have not sold or shared personal information for cross-context behavioral advertising in the prior 12 months.

To exercise any California right, email info@azanchordevelopment.com with the subject line “California Privacy Request.” We will verify your identity using information already on file (name + email or phone matching our records). Authorized agents may submit requests with a signed authorization from the consumer; we may also require direct verification with the consumer.

Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and Other State Residents

If you are a resident of a U.S. state with a comprehensive consumer privacy statute, you may have rights similar to those listed for California residents, including access, deletion, correction, and opt-out of targeted advertising or profiling. Submit requests to info@azanchordevelopment.com and we will respond consistent with the law of your state of residence.

EU / UK / EEA Residents (GDPR)

If you are in the EU, UK, or EEA, you may have rights under the General Data Protection Regulation (GDPR) including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing is generally your consent (for marketing) and our legitimate interests in operating and improving our services and responding to your requests. Submit requests to info@azanchordevelopment.com.

10. Children’s Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 in jurisdictions where applicable law sets a higher threshold). If you believe a child has provided us information, contact info@azanchordevelopment.com and we will delete the information from our records within ten (10) business days, consistent with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506.

11. Third-Party Links

The Site may link to third-party websites (e.g., manufacturer product pages, financing partners, Google Maps). We are not responsible for the privacy practices of those sites. Review their policies before providing information.

12. Do Not Track and Global Privacy Control

Our Site does not currently respond to legacy “Do Not Track” browser headers because no common industry standard for that signal has been finalized. We do honor the Global Privacy Control (GPC) signal where received, as described in Section 5.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent change. For material changes that expand the categories of information collected or the purposes of use, we will provide at least thirty (30) days’ notice through a prominent posting on the Site or by email to subscribers before the change takes effect. Continued use of the Site after the effective date of an updated policy means you accept the updated policy.

14. Contact Us

Questions, requests, or complaints about this Privacy Policy:

Anchor Development Group Email: info@azanchordevelopment.com Phone: (480) 939-8036 Service Area: Maricopa and Pinal County, Arizona Arizona ROC #358732